Shruti Garg
Senior Process Associate
- Role
- Senior Process Associate at Tata Consultancy Services
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shruti Garg
Dedicated finance professional with 4.8 years of experience in credit risk assessment,…
Experience
Senior Process Associate
May 2025 — Present · Gurugram, IN
Tata Consultancy Services- Resolved high volume of customer inquiries through phone,email, and chat, ensuring prompt and accurate responses- Identified customer needs, clarified information, and providedeffective solutions within SLA guidelines- Maintained a customer satisfaction rating of over 95% byconsistently delivering timely and empathetic service- Monitored and managed outstanding receivables from airlinepartners, ensuring timely follow-up on overdue accounts- Ensured timely cash application against customer accounts,minimizing unapplied/unidentified cash- Identified gaps in collections workflow and proposedautomation/efficiency measures to support processimprovements- Recognized as a \"Top Performer\" for surpassing KPIs incustomer satisfaction, first response time, and resolutionefficiency.
Education
Institute of Management Technology, Ghaziabad
PGDM DISTANCE LEARNING, Finance, General
Institute of Management and Technology
Master of Business Administration
Cluster University Srinagar
Bachelor of Commerce
Hemwati Nandan Bahuguna Garhwal University
Bachelor of Commerce - BCom, Business/Commerce, General
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