Shruti Gaind Sood
Senior Program Manager, Alexa Experiences & Devices at Amazon
- Role
- Senior Insights Program Manager - Alexa Experiences & Devices at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Shruti Gaind Sood
With more than a decade of experience across global tech, banking, and telecom industries, I specialize in turning insights into strategies that drive meaningful business outcomes. My expertise lies at the intersection of customer behavior, product performance, and go-to-market execution, helping organizations scale intelligently and sustainably. Currently at Amazon, I lead insights and research programs for Alexa Devices, shaping product launch strategies and improving operational efficiencies that directly influence customer experience and leadership decisions. Previously, I managed customer experience and business reviews for Amazon Ads across global markets, building feedback mechanisms that aligned stakeholders and elevated decision-making. Before Amazon, I held key product and marketing roles at Kotak Mahindra Bank and Vodafone, where I led large-scale digital transformation initiatives from boosting UPI adoption to designing data-led customer lifecycle campaigns and driving partner-based acquisition strategies. Throughout my journey, I’ve honed the ability to craft clear, compelling narratives from complex data, while collaborating across diverse teams to bring those stories to life. I thrive in roles where curiosity, creativity, and customer obsession meet business strategy and where continuous improvement isn’t just welcomed but expected. Open to connecting on how storytelling, systems thinking, and strategy can come together to create real business impact
Experience
Senior Insights Program Manager - Alexa Experiences & Devices
Dec 2024 — Present · Seattle, WA, US
Education
Devi Ahilya Vishwavidyalaya
Master of Business Administration - MBA
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