Shruti Anand

Customer Analytics & Insights Leader | 12+ Yrs in Financial Services | Data-Driven Growth Strategy | Paid Search Optimization | Customer Acquisition & Lifecycle Intelligence

Role
Director - Customer Analytics at HSBC
Location
Buffalo, NY, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Shruti Anand

Marketing, Analytics & Finance Executive | Customer Acquisition | Paid Media | P&L Strategy | Financial Services & MortgageStrategic and data-driven executive with over 12 years of global experience leading marketing, financial analytics, and acquisition strategy across Financial Services and Mortgage. Proven expertise in managing full-funnel paid media campaigns (including search, social, and affiliate), developing predictive models, and delivering high-impact financial insights that drive profitable growth and long-term value.Skilled in leading customer acquisition and lifecycle strategies powered by marketing analytics and financial forecasting. Known for aligning marketing performance with P&L objectives, optimizing spend efficiency, and driving channel ROI through continuous testing and measurement. Experienced in partnering with cross-functional stakeholders, fintech partners, and executive leadership to implement data-informed strategies and streamline reporting for enhanced business decision-making.Core Strengths: • Paid Search & Performance Marketing Strategy • Acquisition & Retention Campaigns • Marketing Analytics & ROI Measurement • Financial Planning, Budgeting & P&L Ownership • Predictive Modeling & Customer Insights • Strategic Forecasting & Resource Allocation • Lifecycle & Cross-Sell Strategy • Executive Reporting & Business Performance Analysis • Internal Stakeholder & Fintech Partner Management

Experience

  1. Director - Customer Analytics

    HSBC

    Jul 2025 — Present

Education

  • KRISHNA ENGINERING COLLEGE, GHAZIABAD

    B Tech, Information technology

    2006 — 2010

  • SYMBIOSIS INTERNATIONAL UNIVERSITY

    MBA(IT), Banking and Financial Markets

    2010 — 2012

Skills

  • Product Analysis
  • Team Management
  • Sas E-Miner
  • Analytics
  • Sas
  • Analysis
  • Crm
  • Mysql
  • Microsoft Excel
  • Business Analysis
  • Marketing Analytics
  • Marketing Strategy
  • Credit Card Analytics
  • Machine Learning
  • Segmentation
  • Customer Relationship Management (Crm)
  • Sql
  • Business Intelligence

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Shruti Anand — Director - Customer Analytics at HSBC in Buffalo, NY, US | Unifers