Shruti Agarwal

Systems Engineer at Tata Consultancy Services

Role
System Engineer at Tata Consultancy Services
Location
Kanpur, UP, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Shruti Agarwal

Experienced and results-driven leader with over a year of managing NOC and Redwood teams, combined with nearly three years of expertise in optimizing performance using Redwood, SolarWinds, and ServiceNow. Skilled in job creation, scheduling, server monitoring, and ticket management. Currently advancing my expertise within the SolarWinds team to drive operational excellence. Always eager to learn, adapt, and contribute to efficiency and innovation in IT operations.

Experience

  1. System Engineer

    Tata Consultancy Services

    Jan 2025 — Present

    Leading NOC and Redwood Teams, overseeing daily operations, optimizing system performance, and ensuring seamless coordination across teams. • Collaborate as a member of the SolarWinds Team, focusing on learning the tool’s capabilities and contributing to the response efforts during major outages as part of the Emergency Squad. • Create work schedules, provide 24/7 on-call support, and maintain documentation for team projects to ensure operational efficiency and uptime.

Education

  • Chhatrapati Shahu Ji Maharaj University

    Bachelor of Computer Application, Computer Science

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Shruti Agarwal — System Engineer at Tata Consultancy Services in Kanpur, UP, IN | Unifers