Shruthisha S. Nair
Tech Support Enthusiast | Service Desk Specialist | ITIL Frameworks | Incident Management | End-User Support Expert | certified system administrator (CSA)
- Role
- Service Desk Analyst at Accenture
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Shruthisha S. Nair
Dedicated IT professional with 4+ years of hands-on experience in Service Desk support and troubleshooting within fast-paced, global environments. Skilled in providing end-user support for a variety of technical issues, including operating systems, Office 365, VPN, MS Office, and more. Proficient in troubleshooting L1 issues and utilizing ticketing systems (ServiceNow) to manage incidents, ensuring timely resolution and user satisfaction. Experienced in working with ITIL-based frameworks to improve service performance and align with SLAs. Strong communicator with excellent active listening, probing, and problem-solving skills. A proactive team player with a positive attitude and a strong willingness to learn and grow in the IT support field.
Experience
Service Desk Analyst
Oct 2023 — Present
Education
SUNDERDEEP ENGINEERING COLLEGE, DASNA, GHAZIABAD.
Bachelor of Technology - BTech
2017 — 2021
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