Shruthi Srinivasan
Supervising Associate | Knowledge Management | Ernst & Young
- Role
- Supervising Associate - Knowledge Management at EY
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shruthi Srinivasan
Turns out, blending empathy with product thinking is exactly where I thrive.With a background in Computer Science and a love for solving real-world problems, I found my sweet spot in roles that mix customer conversations, product strategy, and support leadership. I currently lead Customer Success at Nunify, a fast-paced SaaS startup, where I work with global clients to drive adoption, improve retention, and turn feedback into meaningful improvements.Before Nunify, I was at EY, where I built a strong foundation in support ops and stakeholder management. Those years taught me the power of scalable processes, teamwork, and building trust—especially when things don’t go as planned.I love working cross-functionally, diving into complex challenges, and championing the customer at every stage. Whether it’s running a QBR, troubleshooting edge cases, or shaping new features, I stay focused on what drives long-term impact.Outside work, you’ll find me exploring new tech trends, sharing what I learn, and always up for a chat on customer-led growth, SaaS journeys—or just the fun chaos of startup life.Let’s connect if you\'re into customer experience, SaaS strategy, or building great things with great people.
Experience
Supervising Associate - Knowledge Management
Oct 2025 — Present · Bengaluru, IN
Responsible for collaborating with product teams to ensure knowledge articles are consistently maintained and aligned with established content and knowledge standards. Involves creating, reviewing, and improving knowledge content to ensure accuracy, clarity, and usability. Manages assigned knowledge domains and ensures ongoing governance, quality control, and relevance of documentation to support effective knowledge sharing across teams.
Education
Presidency University Bangalore
Bachelor of computer applications - BCA, Computer Systems Networking and Telecommunications
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