Shruthi Suresh

Mortgage Consultant Enhancing Customer Experience, Risk Mitigation & Compliance @Lloyds Banking Group

Sheffield, GB

As a Mortgage Consultant at Lloyds Banking Group, I manage a portfolio of over 200 mortgage accounts, ensuring seamless payment processing and addressing client inquiries with accuracy and empathy. Through effective communication and problem-solving, I consistently maintain a 95% customer satisfaction rate. My focus on regulatory compliance has played a key role in reducing client complaints by 40%, demonstrating my commitment to high standards and attention to detail. I work cross-functionally to protect sensitive client data, and I am recognized as a \"Breach Champion\" within my team, proactively enhancing data protection measures. My work contributes to the organization’s goals of trust and customer confidence, with a clear focus on compliance and operational excellence.Key Skills:Risk Prevention & ComplianceData Analysis & ReportingRegulatory Standards AdherenceTeam Leadership & Process ImprovementCustomer Satisfaction & Issue Resolution

Sheffield Hallam University

Master of Science - MS, Computer/Information Technology Administration and Management

Dayananda Sagar College of Engineering, BANGALORE

Bachelor of Engineering - BE, Electrical and Electronics Engineering