Shruthi Sathyanarayana
Senior Manager at TCS
- Role
- Senior Manager at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shruthi Sathyanarayana
Experienced PMO and operations leader with a proven record in team management and service…
Experience
Senior Manager
May 2011 — Present · Bengaluru, IN
Hiring and training of team members for handling the helpdesk queries with a current team strength of 64 members.Managing the associates to take inbound calls, handling grievance tickets and resolving emails of the Tax payers.Monitoring the associates outbound calls to resolve issues.Monitoring of SLA’s and regular meetings with the client.Motivating the associates in participating in training to conduct training for fresher’s and hence building them to the next level.Set Goals, timelines, actions plans and check the quality of calls to meet objectives based on priorities.Acting as a bridge between the BA Team, Client, Portal Operation team and the Tax payers.Have identified monthly star performer and communicated to the team, to enhance the competitiveness. Preparing of Daily, Weekly and Monthly Reports.Have maintained a stable team for the past 3 years with a minimal attrition of 8-10% avg.
Education
VVS First Grade College For Woman
Bachelor’s Degree, Banking and Financial Support Services
1999 — 2002
Skills
- Project Management
- Leadership
- Microsoft Office
- Research
- Microsoft Excel
- Powerpoint
- Process Improvement
- Management
- Strategic Planning
- Customer Service
- People Management
- Banking
- Team Management
- Retail Banking
- Vendor Management
- Customer Relationship Management (Crm)
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