Shruthi Menon
Associate Community Manager at Poshmark.
- Role
- Associate Community Manager at Poshmark
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Shruthi Menon
With 5 years of experience in user interaction, I’m currently serving as an Associate Community Manager at Poshmark, specializing in streamlining operations, optimizing team performance, and driving data-driven strategies. I lead key initiatives, manage team performance metrics, and implement process improvements to align with organizational goals. My focus is on fostering collaboration, guiding teams through change, and promoting a culture of continuous improvement. Outside of work, I’m passionate about running. Just completed my first Half Marathon (21K). If you\'re looking for someone with a strategic mindset and a focus on building teams that care about the community, let\'s connect!
Experience
Associate Community Manager
Jul 2024 — Present · Chennai, IN
Managed a team of six and coached individuals to strive for consistent metrics through performance management- Developed and implemented weekly strategies to meet team goals and department vision- Gathered and analyzed data in regards to key metrics and trends- Built morale and cultivated team culture - Provided guidance and constructive feedback to direct reports with emotional intelligence- Identifed process and product improvements through queue knowledge- Managed and provided resolutions for escalations with high level of customer satisfaction- Rallied and adapted to queue initiatives or strategies through changes
Education
SRM IST Chennai
Bachelor of Business Administration, Business Administration and Management, General
2017 — 2020
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