Shruthi D. N

About Shruthi D. N

Cyber Security professional with 11years experience working in the areas of Network Security Management/ Troubleshooting, Network Security TAC with skills in Firewall Technology, delivering results in operational performance and profitability, which included handling of difficult Cases/Scenarios, while focusing on the best customer experience. A proven Performer with strong leadership, communication, persuasive and interpersonal skills. I use every possible opportunity to enhance my skills in this ever changing corporate world. Possess excellent interpersonal, technical & analytical skills with proven abilities to learn new concepts quickly and utilize them in productive manner.

Experience

1. Technical Account Manager

   Zscaler

   Sep 2023 — Present

   Responsible for developing and managing strong post-sales relationships with key Zscaler enterprise customers.• Manage, escalate, and drive satisfactory resolution of customers\' technical issues, service and infrastructure issues based on Zscaler products and technologies.• plan, schedule and implement Zscaler solutions for customers or service providers.• Create and facilitate communication channel between the gold/platinum customer and the product management and engineering teams in Zscaler.• Proactively update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction.• Provide on-site and virtual product training to Premium Support customers.• Proactively develop and deliver notifications of new Zscaler products and technologies to Premium Support customers• Proactively monitor reporting information and policy configurations of Zscaler technologies at customer sites and make on-going recommendations• Help develop and maintain best practices for implementing and supporting Zscaler products in both internal and customer-facing Knowledge Bases• Maintain intimate knowledge of all Zscaler products and services• Provide clear and constructive product feedback to Zscaler Product Management based on customer requirements

Education

• Mvjce

  Bachelor of Engineering (B.E.), Telecommunications Engineering

  2009 — 2013

• Bishop Cotton Women's Christian College

  PCMC

  2007 — 2009