Shrushti Gajpure
IT Specialist at HCLTech || Incident Manager||Sr Engineer|| Enterprise Delivery Acceleration Services
- Role
- Senior Analyst at HCLTech
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Shrushti Gajpure
ITIL-certified Incident Manager with 4.5 years of experience managing business-critical incidents in business-hours operational environments with on-call support. Strong expertise in Major Incident Management (P1/P2), SLA governance, and executive stakeholder communication. Proven ability to drive rapid service restoration, lead cross-functional teams, and ensure service stability in line with ITIL best practices.Experienced Senior Analyst and individual contributor specialising in incident and problem management within the ITSM portfolio, adept at streamlining processes, resolving complex issues, and ensuring seamless service delivery to meet organizational objectives.
Experience
Senior Analyst
Oct 2023 — Present · Nagpur, IN
Education
HCL Training and Staffing Services
Scholar
BGHS
SSC, Maharashtra Board
SASTRA University
BCA, Computer and Information Sciences and Support Services
Sri. Shivaji Science College, Congress nagar, Nagpur
HSC (PCMB), Maharashtra Board
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