Prashant Kumar

About Prashant Kumar

Driven and analytical professional seeking to leverage 3+ years of experience in e-commerce and fintech industries and newfound skills in data analysis to transition into a challenging role. Possess a blend of technical proficiency in Python, Excel, MySQL, Power BI, and statistical analysis paired with strong communication, analytical thinking, and problem-solving skills honed through client-facing interactions. Eager to translate customer insights and business knowledge into actionable data-driven solutions that optimize efficiency and performance.

Experience

1. Executive in Fintech Process

   TaskUs

   Dec 2021 — Present · Indore, IN

   Key Responsibilities:• Provided knowledgeable and timely support to customers utilizing financial products and services.• Gained experience working within the complex Fintech industry, mastering its specific processes and regulations.• Assessed customer concerns, gathered relevant information, and developed creative solutions, exceeding client expectations.• Leveraged strong analytical skills to identify trends and patterns in customer interactions, informing internal reports and process improvements.• Maintained a positive and productive work environment, collaborating effectively with colleagues and supervisors.Highlights:• Exceeded daily quotas by 15%, consistently ranking among the top-performing agents in the team.• Developed a new training program for new hires in the Fintech process, reducing onboarding time by 20%.• Identified a potential security vulnerability in the system and promptly alerted management, leading to its timely resolution.

Education

• St. Thomas School

  Intermediate, PCM

• Siddharth University

  Bachelor of Science - B.Sc, Mathematics and Statistics