Pragya Shrivastava

Experience

1. Product Manager

   IDFC FIRST Bank

   Jul 2024 — Present · Mumbai, IN

   Owned and led end to end implementation of 24+ product projects; launched 15+ API integrations, streamlining workflows and improving customer journeys, leading to a 20% increase in conversions Implemented Gen AI–powered model for invoice OCR validation, achieving 99%+ document accuracy and eliminating manual errors across high-volume loan processing Deployed Gen AI fraud detection models (liveliness, customer photo-KYC match, shop background, asset detection, IMEI validation), resulting in an 18% reduction in fraudulent applications and strengthening compliance Defined API specs, reviewed payload structures, and coordinated testing to ensure successful Mulesoft integrations with CRM, credit bureau, and regulatory systems Worked closely with developers to define data pipelines, test cases, and error-handling logic during loan platform rollout Collaborated with developers and contributed to API structure design, model integration, and validation logic for Gen AI fraud detection systems Coordinated product releases and training to Sales, marketing and sales support teams Ensured seamless execution by managing stakeholders across 6+ cross functional teams, internal and external partners Established governance frameworks as Scrum Master by implementing project cadences; boosting sprint velocity by 25% through effective backlog management and prioritization Enhanced documentation and process discipline, scaling backlog readiness by 250% within 9 months Defined and monitored KPIs, using funnel and journey analytics to identify drop-offs and implement usability improvements

Education

• Vellore Institute of Technology

  BTech - Bachelor of Technology, Mechanical with specialisation in Automotive engineering

  2015 — 2019

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA

• The Shishukunj International School, Indore Official

  Higher Secondary, Science