Shriti Dayal

Area Sales and Operation Manager @Reliance Retail

Hyderabad, IN

Spearheaded the business operations for 10 retail outlets across Hyderabad, overseeing revenue generation, team performance, and visual merchandising.* Driving YoY sales growth through strategic planning, CRM optimization, store audits, team-level accountability and local marketing activations.* Managing pre- and post-shopping CRM engagement to enhance customer retention and loyalty* Collaborating with VM and marketing teams to align store layouts with seasonal campaigns and brand guidelines to boost footfall.* Managing store P&L and streamlining operational SOPs * Designing and conducting team training modules, focusing on sales behavior, product knowledge, and customer delight* Regularly reviewing KPIs, stock health, customer feedback, and employee performance to optimize business delivery

Pioneer Institute of Prof. Studies, Ring Road, Indore

B.com