Shristy Sharma
Experienced in Customer Relationship Management, Retention strategies, Key Account handling, and KYC processes. Focused on client satisfaction, compliance, and sustainable business growth.
- Role
- Key Account Manager Retention at Shiprocket
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shristy Sharma
A graduate of Lakhmi Chand Institute of Technology Vidyasthali Bilaspur. with a bachelor\'s degree, in BE and experience in Customer Service. My interests range from international relations, human resources, and business Microsoft Office. As an experienced team player, I am looking to gain experience and knowledge. With a proven track record in Microsoft Excel roles, I look forward to working with an organization that will allow me to grow and succeed as a team leader or member
Experience
Key Account Manager Retention
Apr 2025 — Present · Gurugram, IN
Serve as single point of contact for sellers, resolving day-to-day and high-priority escalations across delivery, RTO, pickup, and weight disputes.Actively manage critical service recovery cases, ensuring quick turnaround and customer satisfaction.Coordinate across internal teams to deliver fast and effective resolutions for complex seller issues.Strengthened seller retention by providing consistent support and escalation handling.
Education
Lakhmi Chand Institute of Technology Vidyasthali, Bilaspur.
BE CIVIL ENGINEERING , Civil Engineering
2015 — 2019
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