Shristi Dhara

About Shristi Dhara

I help enterprises streamline global ITSM operations through smart catalog design, audit-ready change governance, and measurable service improvement.Currently leading Service Catalog & Change Management at Wipro, I specialize in ServiceNow administration, workflow optimization, and governance frameworks that reduce complexity and improve SLA performance.I love turning data and processes into meaningful outcomes — building systems that don’t just work, but work better.Let’s connect if you’re building the next evolution of IT service management — I’d love to contribute.

Experience

1. Global Service Catalog & Change Manager Itsm Strategy & Governance

   Wipro

   Jul 2022 — Present · Noida, IN

   Led global service catalog optimization for Olympus Quest, managing 90% of catalog items across 12 business towers and reducing exception requests by 85%.Standardized catalog taxonomy and tagging practices to improve UX and scalability, contributing to a 30% boost in user adoption.Designed and implemented automated request workflows, resulting in a 75% reduction in SLA breaches and improved turnaround times.Conducted Change Advisory Board (CAB) meetings and implemented post-implementation reviews (PIR), enhancing change governance and audit readiness across APAC.Collaborated with cross-functional stakeholders (product, delivery, infrastructure) to align catalog design with business objectives and compliance standards.

Education

• Apeejay Stya Education (Svran Foundation)

  10th

  2013 — 2015

• Sathyabama Institute of Science & Technology, Chennai

  B.tech

  2017 — 2021