Shristi Das
Project Specialist @Sse Airtricity
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WORK HISTORY
Project Specialist @Sse Airtricity
Belfast, GB
EDUCATION
Veer Surendra Sai University Of Technology ( Formerly UCE ), Burla
Bachelor of Technology (BTech), Electronics and Communication Engineering
Queen's University Belfast
Master of Business Administration - MBA, Business Administration and Management, General
Delhi Public School, Kalinga
10th , CGPA- 10 and 12th ,81%, PCMC
SKILLS
ABOUT SHRISTI DAS
I am an MBA (General Management) graduate-qualified Product & Project Specialist and ISTQB Certified Quality Analyst with over 6 years of experience across the software, gaming, and energy sectors. My professional journey has evolved from product ownership and quality analysis to CX operations and project management, where I primarily work towards focusing on optimizing business processes and delivering seamless customer experiences.Currently, I work in the energy sector, having over 2 years of experience managing billing and payment projects and overseeing RPA (Robotic Process Automation) initiatives to boost operational efficiency. My working knowledge of Project Management, Quality Analysis, Power Apps, and Microsoft’s digital ecosystem enables me to learn and focus on the bridge between business and technology with data-informed decisions and continuous improvement.With 3.5 years of previous experience as a Product Owner and QA, I’ve built deep expertise in front-end testing, manual QA, Agile delivery, and stakeholder collaboration that has helped me work towards translating business requirements into high-quality, customer-centric solutions that drive organizational success.I am passionate about project delivery, CX transformation, and process excellence, and I aim to continue growing within project management and customer experience operations in dynamic, forward-thinking opportunities with a Customer focused mindset.Core Competencies & Tools: • Project & Product Management: Agile, Waterfall, CX Operations • Testing: Manual, Front-End, QA Strategy • Automation & Data: RPA Projects, Power BI, Power Apps • Collaboration & Tracking: ADO, JIRA, Confluence, SharePoint, Trello, Miro, Mural • Domains: Software, Gaming, Energy (CX Ops, Billing & Payments)
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