Shrish Upadhyay
Strategy | Process Excellence | Operational Risk | Helping Businesses Optimize & Scale Efficiently
- Role
- Management Consultant at TP
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shrish Upadhyay
Bridging Strategy, Process Excellence & Operational Risk to Drive Business…
Experience
Management Consultant
Jul 2022 — Present
As a Management Consultant at Teleperformance, I drive policy optimization, digital transformation, and process excellence initiatives to enhance operational efficiency and customer experience for global clients. My role involves developing strategic roadmaps, implementing governance frameworks, and collaborating with cross-functional teams to align business objectives with industry best practices.• Led global policy alignment initiatives, streamlining governance frameworks across multiple markets to ensure regulatory compliance, operational consistency, and risk mitigation.• Designed scalable policy frameworks, conducting risk assessments and collaborating with stakeholders to implement process harmonization strategies that improved key performance metrics by over 20%.• Developed customer journey maps and conducted market research, identifying service gaps and optimizing brand interactions to enhance customer satisfaction and loyalty.• Created strategic solution proposals, leveraging data-driven insights to drive digital CX transformation and secure high-impact business wins across diverse industries.• Built executive-level reporting structures, designing governance dashboards and performance scorecards that provided senior leadership with actionable insights for data-driven decision-making.• Orchestrated business expansion initiatives, partnering with stakeholders to develop project pipelines, capability decks, and targeted campaigns that accelerated new product adoption and client acquisition.• Optimized revenue and operational efficiency, identifying process gaps, implementing governance plans, and recommending policy enhancements that unlocked multi-million-dollar revenue opportunities.
Education
XLRI Jamshedpur
ExPGDM
2021 — 2022
PES University
Bachelor of Engineering - BE
2012 — 2016
St. Patrick's High School, Jaunpur
SSE 2009 CBSE (Class X)
Sunbeam English School Bhagwanpur, Varanasi
SSCE 2011 CBSE (Class XII)
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