Shrishti Srivastava

About Shrishti Srivastava

An enthusiastic and dedicated professional who is always ready to learn and develop new skills. Possesses excellent leadership as well as organizational skills that can be used effectively in any working environment. As a professional believes in integrity, fairness and the highest work standards whilst maintaining a positive attitude. Highly motivated, Confident individual with exceptional multitasking capabilities and able to exhibit confidentiality, discretion, tact and diplomacy.

Experience

1. Knowledge Manager

   TP

   Jun 2025 — Present · Gurugram, IN

   Develop and implement a knowledge management system for our IT major incident management to ensure the effective capture, storage, and dissemination of knowledge resources across the organization.• Manage the incident management’s knowledge management system, including identifying knowledge gaps, creating content, and maintaining the system.• Create high-quality content for internal and external audiences related to IT incident management support, including SOPs, process flows and user facing self-service articles.• Collaborate with IT functions to develop content that aligns with the service requirements.• Edit and proofread content to ensure accuracy, clarity, and consistency.• Ensure content is optimized for ITSM tools and develop strategies to increase content visibility and engagement.• Measure and analyze content performance and use insights to improve content quality and effectiveness.• Stay up to date with industry trends, best practices, and new technologies related to knowledge management and IT incident management.

Education

• University of Lucknow

  Masters of commerce

  2021 — 2023

• University of Lucknow

  Bachelor's degree

  2018 — 2021