Shrishti Sharma
Merchant Success Specialist l Helping Global Clients Succeed || Ex-Cogno AI || Ex JungleWorks || SaaS || B2B || Enterprise Account Management
- Role
- Merchant Success Specialist at ShipBob
- Location
- Shimla, HP, IN
- LinkedIn followers
- 500 followers
About Shrishti Sharma
I\'m a client-focused, data-driven Merchant Success Specialist at ShipBob, working at the intersection of eCommerce, logistics, and customer experience. Every day, I partner with direct-to-consumer brands to help them scale faster and smarter by optimizing their fulfillment strategies, reducing costs, and improving customer satisfaction.
Experience
Merchant Success Specialist
Jan 2024 — Present
Handled medium-sized merchant portfolio, delivering tailored customer success strategies.• Conducted proactive health checks and engagement reviews, driving 10% account growth.• Served as strategic advisor and escalation point, ensuring long-term client satisfaction.• Collaborated cross-functionally to align client needs with product capabilities.• Leveraged Salesforce dashboards and reports to identify upsell opportunities and monitor KPIs.• Applied Power BI to analyze customer data, create dashboards, and report on success metrics to leadership.
Education
Auckland House School
10th
1999 — 2012
Chitkara University
Bachelor of Engineering - BE, Computer Science
DAV Public School
12th, Non medical
2012 — 2014
IEC UNIVERSITY
PG Diploma, Computer Applications
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