Shrishti Dodeja
Experienced Travel Support Specialist with expertise in Sabre GDS and customer satisfaction
- Role
- Senior Operations Associate at WNS
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Shrishti Dodeja
As a Senior Operations Associate at WNS, I leverage my expertise in Sabre GDS to provide exceptional travel support services for WestJet Airlines. I have hands-on experience in creating, modifying, and canceling bookings, managing schedule changes, and handling irregular operations (IROPs). I am skilled in processing ticket exchanges, reissues, and voluntary/involuntary changes in compliance with WestJet\'s fare policies. I also have a strong understanding of queue management, guest service protocols, and collaborative problem-solving to ensure seamless travel experiences. In addition to my role at WNS, I have a proven track record as an Associate at Wipro, where I excelled in problem resolution and critical thinking. I was responsible for enhancing provider satisfaction through effective communication and meticulous data entry, ensuring adherence to quality standards. I demonstrated my ability to foster positive relationships and streamline processes, significantly improving service delivery to healthcare providers. I am also a certified Brand Ambassador, having promoted the advantages of the goDutch app among various groups of people, increasing brand marketing through word of mouth, posters, social media, and PowerPoint presentations. I hold a BMS degree from Vivekanand Education Societys College of Arts Science and Commerce, and I am passionate about continuous learning and professional development.
Experience
Senior Operations Associate
Oct 2024 — Present
Experienced Travel Support Specialist with hands-on expertise in Sabre GDS, specializing in reservations for WestJet Airlines. Proficient in creating, modifying, and canceling bookings, managing schedule changes, and handling irregular operations (IROPs). Skilled in processing ticket exchanges, reissues, and voluntary/involuntary changes in compliance with WestJet\'s fare policies. Strong understanding of queue management, guest service protocols, and collaborative problem-solving to ensure seamless travel experiences
Education
Holy Cross Convent High School - India
HSC
2018 — 2020
Vivekanand Education Societys College of Arts Science and Commerce Sindhi society Chembur Mumbai 400 071
Bms
2021 — 2023
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