Shriram V

Experience

1. Senior Manager Product Implementation

   Azentio

   Oct 2024 — Present · Chennai, IN

   Head the support delivery function for the Lending Business Unit across the Kingdom of Saudi Arabia, ensuring customer satisfaction and operational excellence.* Manage a strategic portfolio worth $7.8 million, driving value through proactive support, consistent service delivery, and commercial accountability.* Oversee a cross-functional team of functional and technical engineers, delivering solutions across all levels of support (L1 to L4) – from simple user queries to critical code-level resolutions.* Drive end-to-end program management of the support lifecycle, ensuring timely delivery, SLA adherence, and incident resolution for major banking and financial institutions.* Champion the Managed Services model, deploying and managing onsite resources at client locations to provide embedded support and business continuity.* Serve as the voice of the customer, translating feedback into actionable insights for the product team, influencing product enhancements and roadmap prioritization.* Spearhead root cause analysis for recurring issues, working closely with engineering to implement permanent fixes and reduce ticket volume.* Foster renewal and upsell opportunities, ensuring customer retention and revenue growth through trusted advisory and continuous engagement.* Build strategic relationships with C-level stakeholders across BFSI clients, aligning support delivery with business goals and compliance needs.* Collaborate with internal delivery, sales, and product teams to ensure a seamless post-sales experience and long-term client success.

Education

• Sri Venkateswara College Of Engineering, Sri Perumbudur.

  Bachelor of Engineering (BE), Electronics and Communications Engineering

  2009 — 2013

• Alliance University

  Master of Business Administration (MBA), Marketing

  2014 — 2016