Shriram Gaikwad
Cloud Support Analyst @PTC
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WORK HISTORY
Cloud Support Analyst @PTC
Pune, IN
Providing cloud incident support for PTC’s hosted PLM solutions (e.g, Windchill PDMLink®, ProjectLink®), ensuring system reliability and fast issue resolution. I handle technical cases via Salesforce, ServiceNow, and PagerDuty, working across AWS, Azure, and Linux environments. Collaborate with global teams to deliver high-quality support, minimize downtime, and enhance the overall customer experience.
EDUCATION
Wilson College Chowpatty Mumbai 400 007
Bsc it, Information Technology
ABOUT SHRIRAM GAIKWAD
About Me:As an aspiring software developer currently completing a Bachelor\'s degree in Information Technology at Wilson College, I\'m deeply invested in harnessing the power of technology to solve complex problems and create innovative solutions. My academic journey and project work have provided me with a solid foundation in programming languages such as C, C++, Python, JavaScript, and React, with a growing interest in Rust.My Future Goals:Looking ahead, my goal is to leverage my skills in JavaScript, React, and Rust to contribute to meaningful projects and innovations within the tech industry. I am eager to join a forward-thinking company where I can apply my developing expertise in software development to drive progress and efficiency. My passion lies in not just coding, but in understanding the broader business impacts of the technologies we develop.Education Background:I am on the verge of graduating from Wilson College with a Bachelor\'s degree in Information Technology. This academic experience has equipped me with critical thinking skills and a comprehensive understanding of the IT field, setting a strong foundation for my future endeavors in software development.Coding Skills:My technical repertoire includes proficient use of C, C++, Python, JavaScript, and React. I have also begun exploring Rust to broaden my capabilities, particularly in areas requiring high performance and safety. My project work, including developing a project management software for publications and creating practical applications like a registration form and an expense tracker, showcases my ability to apply these languages and tools in real-world scenarios.Soft Skills:I bring a diverse set of soft skills to any team or project. My strengths include:Designing: A keen eye for design that enhances user experience.Project Management: Effective planning and execution of projects.Communication: Articulate in presenting ideas and collaborating with teams.Teamwork: Collaborative, with a history of working well in team environments.Organization: Highly organized, ensuring efficiency and quality in work.Quality Assurance: Commitment to excellence and attention to detail.Adaptability: Quick to adapt to new challenges and environments.Problem-Solving: Innovative in approach and solution-focused.Critical Thinking: Analytical and strategic in thought processes.I am enthusiastic about opportunities where I can contribute, learn, and grow, bringing both my technical and soft skills to the forefront of technology innovation.
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