Shriniwas Bhadange

About Shriniwas Bhadange

Production Support Engineer with strong experience in supporting business-critical applications in 24x7 environments. Skilled in SQL-based troubleshooting, Unix/Linux log analysis, batch job monitoring, and real-time application monitoring. Experienced in incident management, root cause analysis, and SLA-driven support operations aligned with ITIL best practices. Committed to ensuring system stability, operational efficiency, and continuous service improvement in production environments.

Experience

1. Senior Software Engineer

   HCLTech

   Oct 2021 — Present · Nagpur, IN

   Roles and responsibilities:1. SQL• Performed complex SQL queries for data validation, troubleshooting, and production issue analysis.• Analysed and optimized slow-running queries to improve application performance and reduce batch processing time. Unix/Linux• Conducted log file analysis and system-level troubleshooting using Unix/Linux commands.• Monitor server performance, CPU, file systems, databases, batch jobs.• Executed shell scripts and performed batch validations in production environments.• Supported application deployments and environment validations in Linux-based systems.• Diagnosed application failures by analysing server logs and process behaviour. Autosys• Monitored and managed batch jobs using Autosys, ensuring timely job execution and SLA adherence.• Investigated job failures, analysed dependencies, and implemented corrective actions.• Performed job scheduling, modification, and migration across environments.• Coordinated with development teams to resolve recurring batch issues.• Ensured end-to-end batch cycle completion and reported status to stakeholders.4. ITRS (Geneos)• Monitored real-time application and infrastructure alerts using ITRS Geneos.• Responded to critical alerts (CPU, memory, service failures, job breakdowns) within defined SLAs.• Conducted proactive health checks to prevent potential production outages.• Escalated major incidents and coordinated resolution across cross-functional teams.5. Microsoft Excel• Generated daily, weekly, and monthly production support reports using advanced Excel functions.6. Incident Management / ITSM• Managed P1, P2, and P3 incidents in 24x7 production support environments.• Performed Root Cause Analysis (RCA) and documented corrective and preventive actions.• Coordinated bridge calls during critical outages and provided stakeholder communication.• Reduced recurring incidents through proactive monitoring and preventive measures.

Education

• Datta Meghe Institute of Engineering, technology and Research, Sawangi meghe

  Bachelor of Engineering (B.E.), Mechanical Engineering

  2012 — 2016