Shrinivas Joshi
Senior Customer Engineer at Reltio | Cloud MDM | Reltio Connected Data Platform | Customer Success | Technical Support | Production Support | SaaS Support
- Role
- Senior Customer Engineer at Reltio
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shrinivas Joshi
As a Senior Customer Engineer at Reltio, I support and handle product issues for Reltio customers that include technical configuration and Issues related to MDM UI, Search/Export, Dataloader, Cleanse, Console, Workflow, Performance Auth and User Management.Primarily aligned for concierge and premier success plans customers.I work with a team of 10+ members and manage day to day operations and interactions with 1st level support and stakeholders. I am responsible for infrastructure and application-level monitoring, root cause analysis, and process improvement.With over 13 years of experience in the information technology and services industry, I have developed skills in web applications, production support, application support, Unix, and REST APIs. I have a Bachelor\'s Degree in Computer Science from Karnataka University, Dharwad. My mission is to deliver reliable, scalable, and efficient SaaS support and customer success to Reltio and its clients.
Experience
Senior Customer Engineer
Apr 2022 — Present · Bengaluru, IN
Customer Success, Master Data Management (MDM) Support, REST APIs, Troubleshooting, Technical Support
Education
Karnataka University, Dharwad
Bachelor’s Degree, Computer Science
2002 — 2005
Skills
- Chef
- Weblogic
- Sql
- Linux
- Docker
- Operating Systems
- Microsoft Sql Server
- Devops
- Mysql
- Testing
- Apache
- Manual Testing
- Ansible
- Unix Shell Scripting
- Github
- Shell Scripting
- Unix
- Oracle
- Web Applications
- Production Support
- Zabbix
- Git
- Splunk
- Jira
- Jenkins
- Web Services
- Xml
- Application Support
- Tomcat
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