Shrinidhi Rajan
Works on setting up repeatable processes and bring structure to the unstructured
- Role
- Revenue Operations Specialist at Kissflow
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Shrinidhi Rajan
I’m Shri — endlessly curious about how things work, and relentless about making them work…
Experience
Revenue Operations Specialist
Nov 2022 — Present · Chennai, IN
As a Strategic Operations Specialist, I’ve operated at the intersection of GTM strategy, revenue operations, and post-sales excellence in a fast-paced SaaS environment. I owned and optimized workflows across the deal lifecycle — from Deal Structuring, order management to renewal planning and customer data orchestration.Key highlights:1. Led end-to-end SaaS order management, including multi-year, tiered, slab-based, and scheduled deals.2. Streamlined the AE-to-AM account transition, defining handoff SLAs, post-sale touchpoints, and operational KPIs.3. Managed and mentored a cross-functional ops pod, driving clarity, accountability, and on-time delivery across high-stakes projects.4. Partnered with Sales, Product, CS, and Billing to close process gaps, drive adoption, and reduce revenue leakage.5. Designed and implemented customer health scoring frameworks and CDP integrations to enhance expansion and retention strategies.6. Drove tooling evaluation and rollout for key RevOps and Enablement platforms, ensuring cross-team alignment and operational readiness.I’m known for being the calm in the chaos — solving ambiguous operational puzzles with structure, speed, and a GTM-first mindset.
Education
Mahatma Montessori matriculation higher secondary school
Bio and Maths
2000 — 2014
Thiagarajar School of Management
Master of Business Administration - MBA, Business Administration, Management and Operations
2018 — 2020
Shanmugha Arts, Science, Technology and Research Academy
Bachelor of Technology (BTech), Chemical Engineering
2014 — 2018
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