Shrinatth Kankipati Narasimhaan
Strategic SaaS & IT Account Manager Driving Growth, Retention & Renewals Across NA, Canada & EMEA| Strategic Sales Leader| Team Builder
- Role
- Account Manager at Skillsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shrinatth Kankipati Narasimhaan
Impact. Retain. Expand.That’s not just my mission—it’s how I operate.As a seasoned Account Manager and Program Leader, I specialize in driving customer-centric growth across SaaS, Cybersecurity, IT, and PaaS industries. I’ve had the privilege of partnering with Fortune clients, top-tier distributors, and global resellers to deliver measurable results and long-term value. Strategic Growth ArchitectI’ve led initiatives that increased customer retention by 20% and boosted customer spending by 35%, not just improving outcomes but transforming team performance through a culture of accountability, innovation, and execution. Global Account ManagementCurrently managing upsell, cross-sell, and renewals across the US, Canada, and EMEA, I navigate complex sales cycles and uncover new opportunities to exceed quotas and elevate customer satisfaction. Client-Centric PartnershipsI build trust by understanding client goals deeply and delivering tailored solutions that drive impact. My approach blends strategic insight with hands-on service—because relationships matter. Operational ExcellenceFrom refining sales forecasts to aligning KPIs with business development goals, I bring a data-driven mindset to every challenge, ensuring scalable success and sustainable growth. Passionate about market penetration strategies, customer success, and continuous learning, I thrive in collaborative environments where innovation meets execution. Whether leading teams or working cross-functionally, I bring energy, empathy, and results to the table.
Experience
Account Manager
May 2024 — Present · IN
Account Manager-(US, Canada) Develop and maintain relationships with key stakeholders withincustomer organizations (Fortune Companies) Program Leader with a strong track record of driving customer-centric growth and team excellence. I’ve led multiple high-impact initiatives that boosted customer retention by 20% and increased customer spend by 35%. These programs didn’t just elevate customer outcomes—they also enhanced overall team performance, fostering a culture of accountability, innovation, and results-driven execution. Create and implement strategies for customer retention andexpansion through Tech-Touch methods Collaborate with cross-functional teams to ensure customersatisfaction and success Utilize one to many communication strategies to drive end-userengagement, maximize product adoption, and deliver proactiverenewal reminders for up to accounts Achieving Renewal and Upsell Target set for every quarter. Iterate on the tech touch program by developing cadences ofvalue-driving “tech touches” across the customer journey:onboarding, adoption, impact, expansion/renewal Take account ownership and be the key point of contact tocustomer. Monitor at-risk customers through usage, reporting, and analyticsand drive strategies to increase customer retention.
Education
Ramakrishna Mission Vivekananda College (Autonomous)
Bachelor of Science - BS, Computer Science
2009 — 2012
Pondicherry University
Master of Business Administration, Marketing
2012 — 2014
RKM
Bachelor of Science, Computational Science
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