Shrinath Holikatti
Payments - Production Support Lead (VP) @Citi
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WORK HISTORY
Payments - Production Support Lead (VP) @Citi
Belfast, GB
As the Mainframe Horizontal Lead across regions (EMEA, NAM, APAC), I am responsible for overseeing the stability, performance, and support of mission-critical mainframe applications across a diverse range of business domains, including Markets, Payments, Disbursements, Cheque Processing, EMEA Payments, and Trade LCs. My role involves driving strategic initiatives to unify production support and create a high-performing, collaborative support framework across global ICG business departments.Key Responsibilities and AchievementsStrategic Leadership: Leading the Mainframe Horizontal Services Group, integrating production support across multiple business lines to drive consistency, efficiency, and operational excellence.Domain Expertise: Delivering tailored solutions and support strategies for specialized areas like Cheque Processing, EMEA Payments, and Trade Letters of Credit (LCs), ensuring compliance with regional and global standards.Incident & Change Management: Leading incident resolution and driving change management processes to maintain system integrity and reduce operational risks.Cross-Business Collaboration: Facilitating collaboration across diverse organizational units, pooling talent, and sharing best practices to build a \'Best in Class\' Mainframe Support Capability.Innovation and Optimization: Driving process improvements, leveraging advanced monitoring tools, and implementing robust incident management frameworks to enhance application support quality.Building a Center of Excellence: Establishing a centralized, efficient mainframe support ecosystem, aligning global standards while addressing regional business needs.
EDUCATION
Dayanand College of Arts & Science, Solapur
HSC, Science
Birla Institute of Technology and Science, Pilani
Master's Degree, Software Engineering
Shivaji University
B.E., Computer Science & Engg.
SKILLS
ABOUT SHRINATH HOLIKATTI
Senior Technology Leader with 20+ years of global experience leading mission-critical banking and payments platforms across EMEA, NAM, and APAC. Currently serving as Vice President and Global Production Support Lead at Citi, accountable for stability, resilience, and transformation of enterprise-scale mainframe and payments infrastructure.Proven track record of:Leading globally distributed teams across multiple regionsDriving operational excellence in 24x7 high-availability environmentsReducing incident volumes and improving MTTR through automation and monitoring enhancementsStrengthening risk governance, regulatory compliance, and change control frameworksBuilding Centers of Excellence for production supportAligning technology strategy with business and regulatory prioritiesRecognized for building high-performing teams, leading transformation initiatives, and delivering measurable improvements in service reliability, cost optimization, and operational efficiency.Ready to connect on technology leadership opportunities, fintech innovation, or building inclusive, high-performing global teams.
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