Shriman Mishra
Seasoned Operations and L&D Professional
- Role
- Assistant Vice President, Learning & Development at Genpact
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shriman Mishra
Thorough professional with deep experience in the areas of Learning & Development, Re-engineering, Operations Analytics, BPO Operations.Specialties: Project Management; Analytics; Contact Centre Analytics; Capability Building; Re-engineering; Opportunity Identification; Operations & People Management; Customer Management; Service-to-Sales; MIS/Reporting; Solutioning; Driving Six Sigma / Lean; Thought Leadership initiatives;Certifications: Green BeltIndustry: Banking & Financial, Telecom, Healthcare & Life Sciences
Experience
Assistant Vice President, Learning & Development
Feb 2007 — Present · Bengaluru, IN
Education
SCDL, Pune
PGDBM, Operations
2008 — 2008
IBM ACE
Application Developer, IT
1998 — 1999
Skills
- Transition Management
- Business Process Re-Engineering
- Process Management
- Client Co-Ordination
- Operational Excellence
- Team Management
- Business Process Mapping
- Analytics
- Management Information Systems (Mis)
- Management
- Process Migration
- Six Sigma
- Process Consulting
- Global Client Management
- Sla
- Onsite-Offshore Co-Ordination
- Team Mentoring
- Service Delivery
- Business Analysis
- Operations Management
- Bpo
- Business Process Outsourcing (Bpo)
- Business Analytics
- Outsourcing
- Process Excellence
- Mis
- Workforce Management
- Project Management
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