Shrikrushna Jadhav
Senior Specialist at HCL | Ex - Wipro | MBA | NMIMS |ServiceNow - CSA, CIS- ITSM | CSPO® | Project Management
- Role
- Senior Specialist at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shrikrushna Jadhav
MBA graduate and ServiceNow Functional Consultant with 4+ years of experience helping…
Experience
Senior Specialist
May 2025 — Present · Bengaluru, IN
Managed product backlogs, captured user stories and acceptance criteria, achieving 100% sprint delivery within planned timelines.• Collaborated with cross-functional teams to manage interdependencies and ensure timely deliverables.• Facilitated requirement workshops, translating business needs into functional specifications and ServiceNow configurations, reducing rework by 30%.• Designed and implemented ITSM workflows for incident, change, and request management, boosting operational efficiency by 55%.• Integrated ServiceNow with external systems via REST APIs and BOT automation, enabling end-to-end process automation.• Built real-time dashboards and SLA/KPI reports, enhancing stakeholder visibility and improving satisfaction scores by 18%.
Education
Sinhgad College of Engineering
Bachelor of Engineering - BE
2014 — 2018
SVKM's Narsee Monjee Institute of Management Studies (NMIMS), Hyderabad
Master of Business Administration - MBA
2020 — 2022
MES Boys' Highschool, Pune
10th
2011 — 2012
Abasaheb Garware College, Pune
12th
2013 — 2014
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