Shrikant Patil

About Shrikant Patil

Leader in building simple customer experience through digital transformation and process improvements. Strong skills in making data driven decisions. Possess rich experience in strategy, planning and program management. Strong skills in customer focused design and solution development. Worked with agile development and scenario focused engineering. Multiple end-to-end application life cycle experience, working with global teams and leadership across multiple functional groups.

Experience

1. Supportability Program Manager

   Microsoft

   Apr 2021 — Present · Seattle, WA, US

   In this role, I am primarily focused on - • Empowering partners to prevent and resolve their issues through self-help and by driving engineering improvements to automate functions that shouldn’t need to result in a support call.• Enabling the teams to help partners quickly when they need our expertise by prioritizing support improvement areas. • Use data as well as real-world insights to prioritize action plans and influence significant improvements for each identified area.• Enabling the delivery teams to advise partners on how they can achieve more through identifying opportunities to add true value to partner interactions.

Education

• College Of Agriculture Pune

  Master of Science - MS

  1996 — 1998

• National Institute of Information Technology

  Diploma in Systems Management, Computer Science

  1997 — 1998

• Sainik School Satara

  High School, Science

  1985 — 1992

Skills

• Ms Project
• Agile Project Management
• Product Management
• Software Development
• Sdlc
• Software Project Management
• Itil
• Business Intelligence
• Agile Methodologies
• Management
• Enterprise Software
• Databases
• Release Management
• Team Management
• Requirements Analysis
• Cloud Computing
• Business Analysis
• Project Management
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Sql
• Vendor Management
• IT Service Management
• Program Management
• Requirements Gathering
• Pmp
• Testing