Shrikanth Narayana

About Shrikanth Narayana

Visionary IT leader with 26+ years of industry experience who thrives on empowering large, diverse teams to exceed expectations through inspirational leadership and strategic communication to achieve complex business objectives. result-oriented, customer-centric, and process-driven, always with an eye on cost-efficiency. I take pride in my track record of building and managing high-performance teams that excel in delivering results. My expertise extends to navigating through organizational changes, achieving efficiencies through mergers, consolidations, and optimizations.I am a staunch advocate for standards-based computing and process-driven IT, which has been instrumental in managing complex projects, setting priorities, and harnessing technology to fulfill both tactical and strategic business imperatives. My leadership style is characterized by strong decision-making, meticulous planning, effective communication, and fostering collaboration. I have a knack for transforming programs and projects to yield positive business outcomes and am skilled in negotiating and managing large-scale vendor contracts.As a Senior Technology Leadership Professional, my journey has been marked by significant contributions to technology and business transformation. In my role as a client engagement leader, I have nurtured long-term relationships with C-suite executives and business partners across multiple geographies like USA, Europe, UK, Australia and India providing them strategic technology advisories.My ability to decode market trends and understand the specific industry landscape has been pivotal in guiding clients strategically. As a growth-focused technology leader, I have provided strategic insights and technical expertise to craft and execute technology roadmaps.In my capacity as a Strategic Consultant, I have offered strategic planning and guidance across global infrastructure services, operations, service management, process improvement, program management, and architecture planning. My role also involves assisting clients in setting directions, creating roadmaps, process creation/improvement, and managing multiple supplier/vendor relationships.As a strategic thought leader, I\'ve been instrumental in driving innovations and transformations, particularly through a Cloud-First Strategy and Modern Workplace Services. My efforts have fostered value co-creation with customers and enhanced customer experience, leveraging my expertise in IT architectures and Cyber Security Risk to ensure robust and secure IT operations.

Experience

1. Head of Technology Services & Enterprise Client Engagement

   Tata Consultancy Services

   Oct 2024 — Present · Bengaluru, IN

   Accountable and Responsible for end to end customer experience management for both managed services delivery and program & project management services for UK & USA based large Healthcare Life Science Customer. Handling Large teams in Infrastructure, Services Applications Services, Data Analytics, Robotic Process Automation, Cloud Services, Service Desk & Enterprise Service Responsible for managing relationships with GCC based in India.

Education

• Cascia High School

  Secondary School, Science & Mathematics

  1993 — 1996

• B. M. S. College of Engineering

  BE, ELECTRONICS AND COMMUNICATION ENGG

  2001 — 2005

Skills

• Cross-Functional Team Leadership
• Solution Architecture
• Service Delivery
• IT Outsourcing
• Business Analysis
• Global Delivery
• Microsoft Technologies
• Disaster Recovery
• Management
• Testing
• Transition Management
• Vendor Management
• IT Management
• Data Migration
• Pmp
• Leadership
• Long-Term Customer Relationships
• IT Strategy
• Business Process Improvement
• Service Management
• IT Transformation
• Project Delivery
• Project Management
• IT Service Management
• IT Operations
• Servers
• Itil
• Active Directory
• Unix
• Operations Management
• Offshoring
• Technical Architecture
• Data Center
• Performance Tuning
• Requirements Analysis
• Pre-Sales
• Cloud Computing
• Infrastructure
• Windows System Administration