Shrikant Nangare

About Shrikant Nangare

AI/ML-focused Service Delivery and Production Operations Leader with 18+ years of experience delivering enterprise-scale technology solutions across mission-critical environments. Proven expertise in owning end-to-end service delivery while consistently achieving SLAs, KPIs, and operational excellence across large-scale applications within global organizations.Extensive experience managing 24x7 production support operations, including incident, problem, and change management, batch scheduling using Control-M, and ensuring high system availability and stability. Strong governance, stakeholder communication, and escalation management capabilities, acting as a key interface between technology, operations, and business teams.Hands-on involvement in designing and integrating GENAI/Agentic AI-enabled intelligent automation solutions to drive continuous improvement, reduce manual effort, optimize workflows, and accelerate incident resolution. Focused on leveraging AI, automation, and data-driven approaches to solve complex business challenges and enhance operational efficiency.Strong expertise in Agile methodologies (Scrum/Kanban), leading cross-functional global teams across the full SDLC—from requirements and solution design to development, deployment, and production support. Experienced in managing the complete code lifecycle, conducting code reviews, enforcing clean coding standards, and designing scalable, reusable architectures.

Experience

1. Principal Consultant

   Hexaware Technologies

   Jul 2024 — Present · Navi Mumbai, IN

   Owned end-to-end service delivery for critical enterprise accounts, achieving SLAs and KPIs consistently. • Managed 24x7 production support operations, focusing on incident management and proactive problem resolution. • Led the integration of GENAI/Agentic AI solutions to enhance operational efficiency and incident resolution. • Collaborated with global stakeholders to deliver scalable AI/ML-enabled solutions aligned with business objectives.

Education

• Terna College of Engineering , Mumbai University

  Bachelor of Engineering, Electronics Engineering

  2003 — 2007

• University of Mumbai

  BE, Electronics

  2003 — 2007

• XII Bharti Vidyapeeth Jr. College. CBD

  HSC, 12th

  2001 — 2003

• X Dyandeep High School

  SSC

  1999 — 2001

Skills

• Troubleshooting
• IT Service Management
• Control-M
• Networking
• Batch Processing
• Operating Systems
• Unix
• Data Migration