Shrikant Gai
Partner Engagement @ Infosys with expertise in ITIL and Service Integration
- Role
- Project Manager Partner Engagement at Infosys
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Shrikant Gai
With over 17 years of experience in IT operations and service management, I am a Partner Management professional at Infosys, where I deliver high-quality results and customer satisfaction for the EMEA region workplace services tower. I am responsible for ensuring SLA adherence, ticket reduction, and partner billing for incident tickets, as well as liaising between partner delivery managers and Infosys service managers.I have extensive domain knowledge and expertise in ITIL V3, SACM, Flexera, and service integration, as well as excellent communication, analytical, and leadership skills. I have successfully managed and executed multiple projects and transitions, involving large teams, complex requirements, and diverse stakeholders. I am passionate about continuous improvement, innovation, and collaboration, and I strive to create value for my clients, partners, and organization.
Experience
Project Manager Partner Engagement
Oct 2024 — Present · Pune, IN
Education
Savitribai Phule Pune University
Bachelor of Commerce - BCom, Accounting and Business/Management
Skills
- Project Management
- Budget Monitoring
- Vendor Management
- Security Audits
- Itil
- Configuration Management
- Sdlc
- Information Technology
- IT Service Management
- Asset Protection
- Infrastructure
- Team Management
- Cmdb
- Internal Audit
- Enterprise Software
- Bmc Remedy
- Software Development Life Cycle (Sdlc)
- Management
- IT Operations
- Sla
- Itil Certified
- Service Delivery
- Operating Budgets
- IT Audit
- Business Analysis
- Asset Life Cycle Management
- Iso
- Service Management
- IT Asset Management
- Asset Dispositions
- IT Strategy
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