Shrikant Dwivedi
Regional Manager- North & East (Sales Operations) @Asahi India Glass Limited (AIS)
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WORK HISTORY
Regional Manager- North & East (Sales Operations) @Asahi India Glass Limited (AIS)
Gurugram, IN
Role Purpose:To achieve sales targets (glass and other products & services), network expansion, customer satisfaction (NPS score), payment collection & profitability [EBITDA]. Ensure adherence to centre SOPs, ensure customer relationship, conduct local area promotions, ensure optimum inventory at centres and improve overall business of the company.Key Result Areas:• To manage the WE service network [owned & franchisee] as per company defined policies and achieve targets• Reporting to COO, & coordination with respective HODs for Operations & Sales• Handling the biggest region in company ( Delhi NCR/ Haryana/ Rajasthan/ Punjab/ Uttrakhand/ MP/ UP/ & Kolkata)• Managing 69 centers of North & East Region (38 COCO & 31 FOFO Centers)• Handling the team size of 115 members.• To achieve sales targets of Glass, & Ancillary Sales ( Automotive Glass/Wiper/ Vacuuming / RSA/Fastag/Headlights)• To achieve target of business tie ups for the company• Ensure profitability [EBITDA] at the centre, area, region and company level• Centre OPEX within budget• To achieve Manpower productivity as per company defined targets.• Ensure optimum inventory at centres• Identification of cost saving opportunities and achieve the targets• Ensure NPS as per target defined by the company• Resolution of customer complaints within defined TAT and implementation of countermeasures• Ensure forecasting form centres and accuracy of same• Adherence to centre SOPs - Ensure centre audit score as per target (Internal & Mystery Audits)• To conduct team reviews as per plan• Ensure marketing activities in the catchment as per plan• Conduct regular training of the team on soft skills, new initiatives of the company etc.• Monitoring and reporting of market trends - industry, competition, practices etc.Significant Accomplishmentso Best region in sales in FY 20-21, FY 21-22, & FY 23-24o Highest growth in Ancillary sales in FY 2020-21/ FY 2021-22/ & FY 23-24
EDUCATION
MBA from Institute of Commerce & Management, Jiwaji University, Gwalior
Master of Business Administration - MBA, Marketing
Jiwaji University
Master of Business Administration - MBA, Marketing/Marketing Management, General
Indian Institute of Management, Indore
Leadership and Change Management , Leadership & Change Management
ABOUT SHRIKANT DWIVEDI
PROFILE SUMMARY• MBA in Marketing with 15+ years of experience in Sales, Operations, Distribution, Channel Management, Network Expansion, Business Development, Customer Service, P&L Management, Team Leadership, & Strategic Planning, in Retail/ Telecom/ & Auto Ancillary industry• Proven skills in achieving the region wise sales target, network expansion, customer satisfaction (NPS Score) and profitability• Expertise in expanding market share, implementing promotional activities, generating new business, maintaining quality and targeting the potential customers• Skills in identifying and networking with reliable channel partners resulting in deeper market penetration and reach• Formulating long term / short term strategic plans to enhance profitability & revenue• Performed monthly sales forecasting and competitive analysis to determine accurate performance levels and need for growth into current and additional vertical markets and product categories• Strategically restructured sales and marketing operations, territory development, account management, market analysis to optimize performance with a resultant improvement in business• People manager with experience in handling the teams worth 106 members;CORE COMPETENCIESSales Operations/ Marketing/ Business Development/ Network Expansion/ Channel Expansion/ Team Management/ P&L Management/ Profitability/ Retail Store Establishment/ Retail Sales/ Telecom/ Automobile/ Channel & Distribution Management/ Product Launch & Promotion/ Franchise Operations
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