Shrijan Neupane
Sr Services Analyst - Servicenow @Eight Eleven Group
Signup · Get unlimited contacts
WORK HISTORY
Sr Services Analyst - Servicenow @Eight Eleven Group
Managed the full lifecycle of ServiceNow projects from initiation to closure, ensuring on-time and within-budget delivery. Led cross-functional teams to gather requirements, align project goals, and ensure successful outcomes. Directed the transition from Oracle legacy systems to ServiceNow for a government project, ensuring strict adherence to regulations. Developed and implemented ITSM strategic plans and roadmaps, with oversight into shared service models. Leveraged data and insights from ServiceNow to enhance service delivery and performance. Driving platform adoption and coaching Agile teams on ServiceNow best practices across modules like ITSM, ITOM, and SAM
SKILLS
ABOUT SHRIJAN NEUPANE
Certified Project Manager (PMP, PSM I, SAFe) and ServiceNow Certified System Administrator (CSA) with 12+ years of experience driving digital transformation across financial, federal, retail, and healthcare sectors.I specialize in ServiceNow implementations and enterprise modernization projects, blending strong business analysis, quality assurance, and leadership skills to deliver scalable, secure, and value-driven solutions.I lead cross-functional Agile teams to execute complex initiatives involving: ServiceNow ITSM, ITOM, ITBM, Security & Compliance (HAM, SAM, CMDB, Discovery, Service Portal, ATF, IntegrationHub, Performance Analytics) Cloud migrations and legacy system modernizations End-to-end SDLC: Agile / Scrum, Waterfall & Hybrid Known for aligning IT strategy with business goals, reducing costs, and improving service delivery. Excellent communicator and facilitator—comfortable with stakeholders at all levels. Self-starter who thrives in dynamic environments and drives measurable impact.Key Achievements:Led a scrum team of 9 to implement a ServiceNow inventory management system from kickoff to go-live in 6 months—resulting in automation, streamlined ops, and cost savingsDelivered a redesigned ServiceNow service desk portal involving 15+ stakeholder groups—launched on time with zero post-prod defects and enhanced user satisfactionCore Competencies:Project / Program Management | ServiceNow Platform (CSA Certified)| ITSM / ITOM / ITBM | SDLC – Agile / Scrum / Waterfall / Hybrid | Portfolio & Risk Management | Application Modernization | Process Improvement | Cloud Platforms (AWS / Azure)| Cross-functional Leadership | Client-Facing Delivery | Communication & Stakeholder Management
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.