Shrihari Marakwad
SME at Accenture | 6+ Years in Operations & Client Engagement & Quality | Former SME at Genpact | Driving Process Excellence & Quality
- Role
- Subject Matter Expert at 埃森哲
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Shrihari Marakwad
I am a results-oriented Trust & Safety professional with 6+ years of experience in…
Experience
Subject Matter Expert
Jun 2023 — Present · Hyderabad, IN
Role & Responsibilities:Lead and manage a team of Trust & Safety analysts responsible for content moderation, policy enforcement, and risk assessment for client.Ensure adherence to client policies and guidelines while making critical decisions on content review, escalation, and compliance.Monitor team performance, set clear goals, and drive operational excellence through data-driven insights and continuous process improvements.Act as a point of contact between Accenture leadership and clients stakeholders, ensuring alignment on trust & safety objectives and regulatory requirements.Conduct regular training and coaching sessions to upskill team members in content moderation policies, emerging risks, and industry best practices.Implement quality control measures to maintain high accuracy levels in content review while balancing efficiency and well-being of the team.Identify and mitigate potential risks related to brand safety, misinformation, harmful content, and compliance issues.Foster a positive and resilient work environment, supporting employee well-being in a high-exposure trust & safety role.Stay updated with evolving digital safety trends, regulatory changes, and platform-specific updates to enhance moderation strategies.
Education
Swami Ramanand Teerth Marathwada University (SRTMU), Nanded
PG Diploma in women studies
2016 — 2017
Swami Ramanand Teerth Marathwada University (SRTMU), Nanded
Bachelor of Science (B.Sc.)
2011 — 2014
Swami Ramanand Teerth Marathwada University (SRTMU), Nanded
Master of Science - MS
2014 — 2016
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