Shridhar Murty
Global Customer Support & Experience Leader | Leading with People, Process & Technology | Architect of Scalable, Modular Global Service Operations
- Role
- Country Head, Customer Support at IKEA
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Shridhar Murty
With over two decades of global leadership in customer support and experience, I work at the intersection of strategy, human connection, and operational design to build service organizations that are not just efficient — but brand-defining.Across regions including India, EMEA, APAC, and the Americas, I’ve led transformation initiatives that redefined how companies listen to, engage with, and learn from their customers. My approach is rooted in clarity and scale — translating complex, multi-regional support ecosystems into modular, purpose-built frameworks that enhance the customer journey while enabling growth.I believe that exceptional customer outcomes stem from three forces in alignment:• People who are empowered to act with ownership and empathy• Processes that are standardized but adaptable, focused on outcomes, not rigidity• Technology that serves, not leads — deployed with intent, to amplify human capability and insightWhether transforming a reactive service center into a strategic revenue enabler, or embedding customer intelligence into decision-making loops, I focus on impact that is durable and human-centered.Strategic Themes I Champion:• Global Service Design & Experience Strategy• Cross-Functional Alignment (Product, Ops, Commercial)• Leadership Across Cultures & Geographies• Scalable, Modular Service Operating Models• Voice of Customer as a Driver of Change• Empowerment-Led Team Culture• Technology as an Amplifier, Not a Proxy for EmpathyLeadership to me is not about running support — it\'s about leading with support as a strategic lever of growth, trust, and competitive differentiation.
Experience
Country Head, Customer Support
Jun 2022 — Present · Hyderabad, IN
Education
Nagpur University
Bachelor in Commerce
Skills
- Management
- Business Relationship Management
- Program Management
- Itil
- Pre-Sales
- Service Delivery
- Business Analysis
- Global Delivery
- Service Desk
- People Management
- New Business Setup
- Attrition
- Global Service Delivery
- Vendor Management
- Team Management
- Offshoring
- Business Process Outsourcing (Bpo)
- Customer Relationship Management (Crm)
- Transition Management
- Bpo
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