Shreyas Ramshesh

About Shreyas Ramshesh

Highly accomplished Account Manager with a decade of experience driving revenue growth, increasing customer satisfaction, streamlining delivery units and successfully tailoring sales strategies.Proven track record in negotiating contracts, manage multiple programs for platinum accounts and implementing latest methodologies thereby increasing revenue and efficiency.Skilled in analyzing customer data, identifying trends and developing newer streams of business within the account to build a multi million dollar portfolio.Combination of delivery experience, customer engagement and managing multiple projects drives me to strive and achieve the targets on an yearly basis.

Experience

1. Associate Director - Crm - Retail and Consumer Goods

   Cognizant

   Apr 2023 — Present · Bengaluru, IN

Education

• All India Institute of Management Studies

  PGDTQM, Total Quality Management

  2000 — 2001

• S.V.K. Polytechnic

  D.E.C, Electronics & Communication Engineering

  1997 — 2000

• Vijaya High School

  Secondary School Leaving Certificate

  1992 — 1995

• Vijaya College

  Pre University, Electronics

  1995 — 1997

Skills

• Business Management
• Disaster Recovery
• Project Management
• Sla
• Infrastructure
• Vendor Management
• Pmp
• Leadership
• Supply Management
• Business Process
• Ms Project
• Six Sigma
• Service Delivery
• Business Analysis
• Governance
• Business Process Improvement
• Service Management
• Project Planning
• Call Centers
• Cross-Functional Team Leadership
• Program Management
• IT Operations
• Crm
• Itil
• Outsourcing
• Process Improvement
• Supplier Management
• Strategic Planning
• Team Management
• IT Management
• Team Leadership
• Erp
• Customer Satisfaction
• IT Service Management
• Forecasting
• Operations Management
• Management
• Team Building
• Account Management
• Change Management