Shreyasi Dua
Client Relationships | Retail Transformation & Digital Innovation | Driving Client Success at Cognizant
- Role
- Senior Manager - Client Relationships at Cognizant
- Location
- Naperville, IL, US
- LinkedIn followers
- 500 followers
About Shreyasi Dua
As a Client Relationship Manager in Cognizant’s Retail practice, I help retail and eCommerce leaders transform their business through technology, strategy, and innovation. My expertise lies in building and sustaining high-value client partnerships, delivering measurable business impact, and driving digital initiatives from concept to execution.With 14+ years of experience in client success, strategic account management, and business development, I’ve worked with Fortune 500 retailers to streamline operations, enhance customer engagement, and deliver enterprise-scale solutions. My approach combines data-driven decision-making, stakeholder alignment, and a strong focus on customer-centric outcomes — ensuring clients are supported every step of the way.Core Competencies: • Retail & eCommerce Digital Transformation • Strategic Account & Relationship Management • Client Engagement & Retention • Omnichannel Strategy & Customer Experience • Stakeholder Collaboration & Cross-Functional Leadership • Technology Implementation & Change Management
Experience
Senior Manager - Client Relationships
Aug 2025 — Present
Education
Delhi University
B.Sc, Life Sciences
2004 — 2007
IBS Hyderabad
MBA, Finance
2009 — 2011
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