Shreya Shankar
Manager, Customer Success @ Trackier | ESADE ‘23
- Role
- Customer Success Manager at Trackier
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shreya Shankar
I’m passionate about building strong, lasting relationships with clients and helping…
Experience
Customer Success Manager
Apr 2025 — Present · Noida, IN
Manage onboarding and ongoing support for clients using Apptrove, Trackier\'s MMP vertical.Help clients integrate SDKs and server-to-server (S2S) setups across Android, iOS, and no-code platforms.Collaborate with tech and product teams to troubleshoot issues related to install tracking, in-app events, and revenue attribution.Conduct regular check-ins, platform demos, and training sessions to ensure clients are confident using the product.Support performance marketing teams in understanding attribution data, campaign metrics, and user journey insights.Document and track common client issues to help improve internal processes and product features.Coordinate with internal teams to implement client requests, address technical gaps, and ensure smooth communication.Focus on building trust with clients by being responsive, detail-oriented, and solution-driven.
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