Shreyas Raghavan
AI Product @ PayPal
- Role
- Lead Ai Product Manager at PayPal
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shreyas Raghavan
PayPal’s team benefits from advanced machine learning tools designed to enhance credit risk management and portfolio workflows. By developing agentic AI models and deploying robust strategies, the team ensures seamless production integration and improved automation in underwriting decisions. Leveraging a MTech in Data Science and Engineering from BITS Pilani, the focus remains on exploring large language models and statistical techniques within credit systems. The goal is to contribute to innovations that drive efficient, compliant, and data-driven financial solutions.
Experience
Lead Ai Product Manager
Oct 2025 — Present · Bengaluru, IN
Lead product vision and roadmap for AI-driven customer service experiences — spanning text-to-text, speech-to-text, and speech-to-speech interactions.• Prototype and code AI solutions (LLM-based, multimodal, and speech models) to accelerate product validation and model fine-tuning.• Collaborate cross-functionally with data science, engineering, and design teams to deliver scalable AI systems aligned with business and compliance objectives.• Integrate generative AI models to enhance automation, empathy, and efficiency in customer interactions, improving both user satisfaction and agent productivity.• Quantitatively drive impact — helping reduce support costs and save millions annually by optimizing self-service resolutions and deflection rates. • Own end-to-end delivery from experimentation to production, ensuring measurable ROI, trust, and safety in AI deployments.• Mentor and guide product and engineering teams on applied AI best practices, model evaluation, and responsible AI principles.
Education
SRM IST Chennai
Bachelor's degree, Information Technology
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech, Data Science and Engineering
Evergreen Public School , Vasundhara Enclave , Delhi
Higher Secondary
2012 — 2014
Sommerville School , Vasundhara Enclave , Delhi
10th Standard, SSC
2000 — 2012
Udacity
Nanodegree, Self-Driving Car Engineer
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