Shreyas Nayak

Senior Business Analyst - Pre Sales and Analytics @Litmusworld

Bengaluru, IN

Pre-sales Responsibilities- Instrumental in developing sales collateral (pitch decks/industry case studies/solution documentation) to support Business Development and Customer Success Managers- Managed response to RFPs (request for proposals), from requirement gathering to interfacing with internal teams (product/engineering/infrastructure) for drafting the response- Conducted product capability demonstrations to prospects; management of product demo collateral (presentations/mock dashboards) to showcase product features according to prospects business contextCustomer Experience Analytics- Oversaw creation and delivery of reporting/MIS solutions for clients (PPT/Email reports/interactive dashboards)- Analyzed and presented insights from customer feedback data to CX(Customer Experience) teams and C-Suite executives across BFSI, Retail, Consumer Durables among other industries- Critical in positioning the CX expertise of LitmusWorld through data-driven recommendations and showcasing best practices from other CX programs to senior management teams