Shreyas Jadhav

Demand Generation Executive At XDBS World Wide

Role
Senior Associate Customer Support at Tech Mahindra Ltd
Location
Pune Division, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Senior Associate Customer Support

    Tech Mahindra Ltd

    Apr 2025 — Present · Pune, IN

    Respond to customer inquiries and concerns via phone, email, and other communication channels in a timely and professional mannerTroubleshoot and resolve customer issues, escalating complex cases to the appropriate team or supervisor as neededMaintain detailed records of customer interactions and document all actions taken to address customer concernsProactively identify opportunities to enhance the customer experience and provide feedback to the management teamCollaborate with cross-functional teams to ensure seamless customer service and supportAdhere to company policies, procedures, and service level agreements to deliver consistent and high-quality customer serviceParticipate in training and development programs to continuously improve customer service skills and product knowledge

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Shreyas Jadhav — Senior Associate Customer Support at Tech Mahindra Ltd in Pune Division, MH, IN | Unifers