Shreyas Jadhav
Demand Generation Executive At XDBS World Wide
- Role
- Senior Associate Customer Support at Tech Mahindra Ltd
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
Experience
Senior Associate Customer Support
Apr 2025 — Present · Pune, IN
Respond to customer inquiries and concerns via phone, email, and other communication channels in a timely and professional mannerTroubleshoot and resolve customer issues, escalating complex cases to the appropriate team or supervisor as neededMaintain detailed records of customer interactions and document all actions taken to address customer concernsProactively identify opportunities to enhance the customer experience and provide feedback to the management teamCollaborate with cross-functional teams to ensure seamless customer service and supportAdhere to company policies, procedures, and service level agreements to deliver consistent and high-quality customer serviceParticipate in training and development programs to continuously improve customer service skills and product knowledge
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