Shreyas B.
Senior Service Desk Specialist @ Epam | Microsoft Certified: Azure Fundamentals | Microsoft Certified: The Microsoft Security, Compliance, and Identity Fundamentals
- Role
- Senior Service Desk Specialist at EPAM Systems
- Location
- Mangaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shreyas B.
As a Service Desk Team Lead at Accenture with nearly five years of experience in the IT sector, I specialize in managing 24x7 production support and ensuring adherence to service-level agreements (SLAs). My expertise in Software as a Service (SaaS) and certifications in Microsoft Azure Fundamentals and Security, Compliance, and Identity Fundamentals equip me to support cloud-based solutions for clients across diverse industries. At Accenture, I lead a dedicated team that prioritizes operational efficiency and client satisfaction through collaboration and process optimization. By fostering a results-oriented environment, I contribute to delivering high-quality technical support services aligned with our clients\' needs and goals.
Experience
Senior Service Desk Specialist
Dec 2025 — Present
Education
Sikkim professional university
Bachelor of Business Administration - BBA, BBA
Amity University Online
Master of Business Administration - MBA, Business Administration and Management, General
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