Shreya Thotireddy

Lead Data Analyst @DATAECONOMY

US

Conducted comprehensive data analysis for a leading bank on operational and user metrics for Amazon Lex chatbots, building complex SQL queries and designing Tableau dashboards that drove a 15% improvement in bot performance through targeted fallback analysis and anomaly detection.• Implemented end-to-end data automation with Alteryx, integrating large databases to enable advanced analytics and reduce customer support costs by optimizing bot training.• Developed self-service executive Tableau dashboards with Figma integration, delivering real-time omni-channel insights, improving operational efficiency by 15%, and accelerating executive decision-making.• Analyzed contact center data to identify call drivers and conducted feasibility testing for new functionality launches with the product team, leading to a 20% increase in call containment and improved self-service customer satisfaction.• Leveraged Adobe Analytics to track user activity across mobile apps, websites, and online banking platforms, providing actionable insights that enhanced user engagement and optimized conversion rates• Led the migration of all dashboards from WebFocus to Tableau, conducting POC, rebuilding queries, and optimizing analyses, improving UI and efficiency by 60%.

George Mason University

Master of Science - MS

Jawaharlal Nehru Technological University

Bachelor of Technology (B.Tech.)