Shreyansh Rai
Product Specialist L3 @Rippling
- Role
- Customer Success Associate at Almashines Inc.
- Location
- Bhopal, MP, IN
- LinkedIn followers
- 500 followers
About Shreyansh Rai
Product Support Specialist / Customer Success professional with 1+ year of experience supporting SaaS platforms, specializing in Time & Attendance, Time Off, Scheduling, and Time Clock systems. Proven experience managing 30+ high-value corporate and international clients across multiple industries while maintaining a 96%+ client retention rate and minimizing churn.Hands-on expertise in end-to-end issue resolution, including time tracking discrepancies, clock-in/clock-out errors, overtime and accrual calculations, scheduling conflicts, access issues, and timezone-related problems. Strong ability to perform root cause analysis, prioritize tickets, and resolve issues within defined SLAs in fast-paced, high-volume support environments.Highly proficient in Salesforce and Bitrix (CRM, case management, ticketing), Jira (bug tracking, escalations), and Confluence (internal documentation, SOPs). Experienced in handling customer interactions via email, chat, and video conferencing, ensuring clear communication and high customer satisfaction.Collaborate closely with Product, Engineering, and cross-functional teams to escalate bugs, share customer feedback, and support feedback-driven product improvements. Recognized for strong time management, adaptability, attention to detail, and ownership of cases from intake through resolution, including support during night shifts and global business hours.
Experience
Customer Success Associate
Aug 2025 — Present · Noida, IN
Education
Sage University Bhopal
Bachelor of Business Administration - BBA, Business Administration and Management, General
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