Shreyansh Jain

Project Lead - Nps Prism @Bain & Company

Gurugram, HR, IN
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WORK HISTORY

Oct 2024 — Present

Project Lead - Nps Prism @Bain & Company

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Helped manage client contracts worth ~$2M annually, leading a team of 3, for clients across 5 industries•Managed 60+ diverse client requests annually, coordinating with avg. 6 stakeholders across multiple geographies per request•Delivered 100+ analyses with zero-defect results under stringent timelines, achieving two consecutive early promotions.•Improved customer loyalty for 20+ clients by transforming customer experience data into action-oriented insights & / •Designed & implemented a RAG-based intelligence platform for user query resolution, enhancing marketing, improving insights, & accelerating onboarding.•Built Custom GPT-based Chatbot testing framework, boosting robustness and cutting time by 75%, accelerating product cycles•Developed Random Forest based PoC for NPS driver identification, yielding more accurate insights & 50% potential efficiency gain•Created AI-based PowerPoint Quality Checker, saving 10+ analyst hours/week by reducing QC time resulting in error-free outputs. & •Started Dedicated Resource Model, reducing analysis turnaround time from avg. 9 days to 3 days, leading to faster insight delivery•Improved operational efficiency by up to 50% on recurring analyses through workflow automation and data standardization.•Helped scaled team\'s work handling capacity by 5x and integrated 2 new workstreams without compromising service quality •Initiated & led cross-geography knowledge sharing, boosting insight quality, multi-country sales, & positioned us as global players.•Mentored 5+ teammates and facilitated a 4x increase in team headcount (from 6 to 24), recognized as a top 10% performer in 2024.

EDUCATION

2016 — 2021

Birla Institute of Technology and Science, Pilani

Bachelor of Engineering - BE

2016 — 2021

Birla Institute of Technology and Science, Pilani

Master of Science

ABOUT SHREYANSH JAIN

I am an Associate at Bain & Company, where I help improve customer loyalty for the clients with actionable insights and recommendations. I also contribute to client engagements across two industries and have helped scale up and train the team to more than triple capacity. Additionally, I have experience as a Business Intelligence Intern at Piramal Enterprises and as a Product Intern at Almaconnect, Finpal, and Lendingkart. I hold an MSc in Biological Sciences and a BE in Electrical and Electronics from Birla Institute of Technology and Sciences, Pilani.In my spare time, I mentor students in Excel and SQL

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Shreyansh Jain — Project Lead - Nps Prism at Bain & Company in Gurugram, HR, IN | Unifers