Shreyans Bothra

About Shreyans Bothra

Global Operations and Technology Executive | Transforming Enterprise Complexity into Scalable Revenue GrowthCross-functional executive with 20+ years architecting technology innovation and operational excellence across Fortune 500 cloud services, enterprise software, and global commerce platforms. Recognized for transforming enterprise-scale operations through AI-powered automation, digital platform optimization, and cross-functional organizational leadership that drives sustainable competitive advantage.Leadership Impact: Built and scaled high-performance operations directing 3,500+ global teams across 55+ countries through digital transformation and hyper-growth phases. Led P&L operations, managing 550-person cross-functional organization while supporting 300+ large-scale services and driving measurable competitive advantage through operational excellence.Business Results: Delivered 30% YoY customer lifetime value growth for 2 consecutive years while achieving 98% revenue automation across $138B+ in annual processing. Engineered $2.6B+ free cash flow improvement through strategic AI implementation across AWS, Cisco, and enterprise technology platforms.Achieved 99.97% billing accuracy (5-sigma performance) and 50% contract-to-cash automation improvement. Drove 30% Net Promoter Score improvement and 99.9% transactional quality while scaling operations to support 220% volume surge during market expansion.Strategic Vision: Expert in operational strategy and technology convergence, specializing in commerce platform monetization and AI-driven process automation. Currently focused on helping Fortune 500 organizations master the intersection of generative AI operations, sustainable business growth, and technology-enabled operational excellence through 2030.Core Expertise: Operations: Global P&L Management | Business Operations | Process Automation | Performance Management | Risk & Quality Systems | Workforce OptimizationTechnology: AI/ML Operations | Cloud Platform Strategy | Digital Transformation | Product Management | Technical Program Management | Generative AI ImplementationLeadership: Cross-Functional Leadership | Strategic Planning | Organizational Transformation | Customer Success | Board Advisory | Executive Stakeholder Management

Experience

1. Aws General Manager, Global Commerce & Monetization

   Amazon Web Services (AWS)

   Jan 2022 — Present · Seattle, WA, US

   Led global billing and commerce platform operations org of 550+, supporting 300+ large-scale services, directly enabling $45B+ in AWS revenue recognition. Architected AI-driven automation reducing manual interventions by 85% while managing cross-functional organization across engineering, product, analytics, and risk functions.

Education

• Thunderbird School of Global Management

  Master of Business Administration (MBA), Global Strategy

  2007 — 2008

• Indian Statistical Institute (ISI), New Delhi

  Black Belt, Six sigma

  2006 — 2007

• Massachusetts Institute of Technology

  Information Technology

Skills

• Mergers & Acquisitions
• Customer Relationship Management (Crm)
• Service Delivery
• Business Analysis
• Strategy
• Operations Management
• Shared Services
• Business Transformation
• Sales Operations
• Customer Service
• Project Management
• Human Resources
• People Management
• Digitization
• Strategic Planning
• Cross-Functional Team Leadership
• Business Process Outsourcing (Bpo)
• Change Management
• Order Management
• Process Improvement
• Quote to Cash
• HR Operations
• Management Consulting
• Vendor Management
• Consulting
• Software as a Service (Saas)
• Business Development
• Offshoring
• Business Process
• Sales
• Operational Excellence
• Leadership
• Business Analytics
• Outsourcing
• Business Process Improvement
• Performance Management
• Digital Transformation
• Team Management
• Team Building
• Management