Shreya Mishra
Deloitte USI • Client Account Management | TheDailyMarketing.in | Marketing & Strategy Enthusiast
- Role
- Client Account Manager at Deloitte
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Shreya Mishra
Experienced in Client Account Management for the Consumer industry. Has knowledge and understanding of assessing market trends, drawing strategies for US Consumer industry, analyze company’s performance, create go to market reports and provide strategic recommendations for the clientele across the US. Skilled at research, collaboration and stakeholder management; self starter, problem solver and a quick learner. Working with internal account leaders in strengthening relationships and expanding services to Deloitte’s most important clients. Help in driving internal account operations, such that the account leaders can win work and create more value for our clients.
Experience
Client Account Manager
May 2021 — Present · Hyderabad, IN
Experience in working with Partners and Client Relationship Executives serving clients generating huge revenue business for Deloitte • Drive high-impact analysis of internal and market data to generate insights, identify client issues to support account leadership, and recommend the applicable solutions• Devise and implement relationship, communication & marketing strategies and develop and disseminate relevant account research regarding target/client, industry, and competitors• Effectively and efficiently manage across the account operating model to optimize performance and client results. Understand, track and report the operational needs of the accounts to stakeholders• Help in a report out of-account financials and opportunity management using an internal Salesforce-based CRM tool• Handled client-facing professionals\' complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution• Created and maintained a repository of client files with sales contracts, records of client interactions, client notes, and other information• Collaborated with the finance department on invoicing accuracy for applicable products, services, software, and logistics• Managed implementation process of Salesforce-based interactive platform to complete all essential On/Offboarding activities, on 3 major client accounts
Education
Amity University
Bachelor of Commerce - B.Com (Honours)
2015 — 2018
Christ University, Bangalore
Master of Business Administration - MBA, Marketing/Marketing Management, General, 8.59 out of 10 CGPA
2019 — 2021
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